Data protection complaints
Last updated: 8 October 2026
Please tell Ouvora if you are concerned about how we have handled personal information about you, or someone you are authorised to represent. You do not need to use legal terminology. There is no charge for making a complaint.
How to contact us
- Email: hello@goouvora.com
- Telephone: 0161 528 1883
- Post: Ouvora Limited, 572 Inglemire Lane, Hull, England, HU6 8SH
Enquiries are handled by Sebastian, Monday to Friday, 08:00–18:00 UK time. Email us in your own words, write to us or explain your concern by telephone. Please tell us about any communication or accessibility support you need.
Optional complaint form
Download the complaint form (.txt). You can open it in a text editor, complete the relevant sections and email it to hello@goouvora.com, or print and post it to the address above.
Using the form is optional. Downloading or completing it does not send a complaint; you need to send it using one of the contact methods above.
What to include
Explain what happened, relevant dates, the business or service involved and how you would like us to contact you. Include relevant references and copies of evidence where helpful. Do not send passwords, verification codes, full payment-card details or identity documents unless proportionate identity evidence is specifically requested through a suitable channel.
What happens next
We acknowledge complaints within 30 days of receipt and begin appropriate enquiries without unnecessary delay. This is not a waiting period before investigation or a promise that every complaint will be resolved in 30 days. We keep you informed and explain the outcome, reasons and any corrective action without undue delay.
We may ask for clarification or proportionate evidence of identity or authority where necessary. We limit access to complaint information to those who need it and retain it only for an identified, documented purpose, reviewing that need. Our Privacy Policy explains how we handle personal data.
Information handled for another business
A business using Ouvora may decide how its customer information is used. Where your concern relates to information we process on its behalf, we acknowledge your contact, identify and promptly notify the responsible business under our agreement, explain who is handling it and assist appropriately without unauthorised disclosure.
Rights requests and escalation
Requests to access, correct or delete personal information follow the applicable rights-request process and deadlines, even when included in a complaint. You can ask us to review our response and can also complain to the Information Commissioner’s Office (ICO). Our internal review is not a condition of that right.